Online Ordering
When you place an online order we will send a confirmation email to the address that you have provided. There will be a minimum online order of $200 is applicable (excluding sales tax & delivery fee). The online order needs to be placed 24-hour before 3 pm in advance to the delivery/ pick-up date. If you are using your workplace email address, please be aware that many companies use spam filters to disqualify incoming automated emails, which could impede the delivery of our confirmation email to you or send it to junk mail.
The "Confirmation" page sets out the final details of your order. After you have reviewed the Confirmation page and opted to proceed with your order, we will send you an order acknowledgement email detailing the products that you have ordered. All food comes in individual disposable biodegradable eco-friendly containers. By the City ordinance, we will provide a to-go utensils or individual of disposable wares & serviette only upon request.
Kiros Catering reserves the right to accept or decline your order for any reason up until the time the product is actually delivered to you. Kiros Catering reserves the right to limit or prohibit orders that Kiros Catering believes, in its sole discretion, may be placed by dealers, resellers or distributors.
Changes
Due to the short timeframe between order and delivery, it is difficult to make changes once your order has been placed. If you contact our Hospitality Catering Partners at 949 442 0454 before delivery arrangements have been initiated, however, we will do our best to facilitate a change.
Please note that, subject to applicable law, we reserve the right to change the products advertised or offered for sale through Kiros Catering website, the prices or specifications of any such products and any promotional offers and any content available at Kiros Catering website at any time and from time to time without any notice or liability to you or any other person.
Delivery
Delivery fee is applicable by postcodes. Delivery time may vary 30 minutes before or after the time stated. Delivery fee are not distributed to employees as tips. Gratuity is not included.
Pick-up is available at our Kiros Catering kitchen office location front entrance – 17981 Sky Park Circle, Suite J, Building 39. Irvine, CA 92614.
Service Charge
Kindly keep in mind that service charge at 35% is taxable by California State Law and subject to change. The 35% service charge is not a gratuity, rather used to cover the expenses incurred to produce a catering events which used to offset capital expenditure costs and administrative expenses including office hours, coordination, setup, insurance, worker's comp, delivery, pick-up, fuel, etc. A gratuity is not included, but it is greatly appreciated if you feel the service personnel has gone above and beyond.
Tax
Where applicable, sales tax will be assessed on each order at the applicable local rate. You agree that taxes may be adjusted from the amount shown on the payment screens. You are solely responsible for any and all duties, taxes, levies, or fees (including any sales, use, or withholding taxes) imposed on or in connection with purchases from the Website by any authority.
Payment
Personal checks, money orders, and cash payments are not acceptable forms of payment at Kiros Catering website online ordering system. We may require credit cards and debit cards to be issued by an institution in the jurisdiction in which you are located, and those forms of payment must be linked to a billing address in the same jurisdiction. For most jurisdictions, you must ensure that the billing address associated with the credit- or debit-card issuing bank is the same billing address that you enter when ordering. Prices are subjected to sales tax charge. Kiros Catering reserves the right to supplement the list of acceptable forms of payment at the Kiros Catering kitchen office location.
Cancellations, Exchanges, and Refunds
ALL SALES FROM ONLINE ORDER ARE FINAL. EXCHANGES AND REFUNDS WILL NOT BE PERMITTED. Prior to fulfillment of an order online, however, you may cancel your order online by contacting our Hospitality Catering Partners at 949 442 0454. Once an order has been fulfilled, the order will be deemed to be completed, and Kiros Catering will no longer be able to cancel the order or offer a refund.
Product Descriptions and Pricing
Kiros Catering aims to be as accurate as possible. Kiros Catering makes no warranty, however, that product descriptions, colors, photographs, videos or other product related content on Kiros Catering website are wholly accurate, complete, reliable, current, or error-free. Kiros Catering cannot guarantee that your computer or device's display of color or other product features is accurate. The prices displayed on the Kiros Catering website are quoted in United States Dollars. For Same-Day-Order, Weekends and Public Holidays, only selected menu items are available. We reserve the right to change the dish to another of equivalent value without prior notice, due to seasonality.
Food Allergies
While every effort is made to meet dietary requirements. We cannot make any guarantees or take responsibility for any food allergies. If you do have any food allergies, please list them in the notes section at the time of online ordering process.